Investment Fraud & Mis-selling

We act for individuals, businesses and groups of consumers who have been mis-sold investment schemes and products.

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Our Investment Fraud & Mis-Selling Actions

We work with clients who have been impacted by investment scams, frauds and mis-selling by professional advisors to obtain redress where they have suffered loss due to unlawful conduct or negligence. We typically work with groups of individuals or businesses to recover their losses on a collective basis as this is a more powerful and cost-effective method of obtaining redress. The size of these group claims ranges from a small number of claimants to many thousands pursuing a common outcome.

We work closely with consumer organisations, financial regulators and government agencies to lobby for better access to justice for consumers and vulnerable groups who have become victims of corrupt or negligent investments.

With a deep understanding of and extensive experience in investment mis-selling and fraud claims, our expert team investigates and pursues claims in the UK and beyond. Acting on behalf of individuals, we make claims against liable financial organisations. In addition, where required, we are experienced in tracing and recovering the proceeds of fraud. We can also secure emergency relief such as freezing injunctions and search and seizure orders.

Experts in complex litigation and multi-claimant actions against fraudsters, professional advisors and financial institutions, when it comes to getting justice for our clients, we have everything it takes to win.

If you have made risky or bad investments based on incorrect, incomplete, or negligent financial advice, you might be able to claim compensation to cover your losses.

Our Current Claims

Authorised Push Payment Fraud

Authorised Push Payment Fraud, more commonly known as bank transfer scams or online scams, happens when fraudsters deceive individuals into sending them money.

Because the victim believes the fraudster to be genuine, they authorise the transfer of funds from their bank account.
The money is then quickly transferred to different accounts, often abroad, making recovering the money very difficult, and often impossible.

Typical push payment scams include:

  • Convincing people to transfer money to someone official, such as a solicitor (e.g. when buying a house).
  • A telephone call to the victim pretending to be from the police or their bank’s own fraud team.
  • The fraudster claims to represent a government department or utility company and requests that the victim pay overdue tax or a penalty.
  • Sending emails pretending to be from a friend asking for money.

If you have been a victim of this form of cybercrime, we can help you get your money back.

Final Salary Pension Transfer Claims

Final salary pensions – also known as defined benefit pensions – can offer outstanding benefits, including a guaranteed income for life in retirement. However, many should be wary of advisors that tell them to transfer.

While transferring away from a defined benefit pension may be suitable for some, many people are told to transfer due to negligent or misleading pension transfer advice.

A final salary pension transfer claim allows you to claim compensation for the mis-selling of the pension transfer.

If you think you may have been mis-sold your pension transfer, we make the process of claiming back what you are due straightforward.

SIPP Pension Transfer

Pensions help us save for retirement. Traditional pensions lack the freedom and flexibility to invest where you want to. It is not always clear what’s happening with your money.

A SIPP pension is a UK government-approved pension scheme, designed to give people freedom over their investment choices back, so that you have more control over your future.

A SIPP also brings tax relief on all payments into the pension. Meaning, you pay no capital gains tax and can withdraw a tax-free lump sum (up to 25% of the pension pot) when you reach 55.

This financial freedom and huge tax relief incentives made SIPPs an extremely popular choice for those wishing to maximise their pension fund and enjoy their retirement.

A SIPP pension transfer claim allows you to claim compensation for the mis-selling of the SIPP pension transfer.

If you think you may have been mis-sold your SIPP, we make the process of claiming back what you are due straightforward.

Military Pension Claim

If you were encouraged to transfer your Armed Forces Pension, you might have a claim for compensation.

The UK military pension is one of the most reliable and robust in the world. It sticks with inflation and ensures that service personnel and their families are looked after.

But prior to 2015, thousands of service personnel were targeted and persuaded to move their valuable pensions into risky, unregulated, and unsuitable private schemes and scams.

If you are a veteran, and you moved your military pension, you could have lost thousands of pounds.

To have this money stolen from you is unacceptable and unlawful.

Stocks & Shares ISA

Many bank financial advisors were “Tied Agents”, this meant they could only recommend investment products provided by their bank. This limited the investment options available.

As a result, customers were often sold investments that suited the banks rather than the customer’s needs.

Motivated by lucrative commissions these agents failed to properly explain the risks associated with the investments, focusing instead on their own bonuses.

If you think you may have been mis-sold your stocks and shares ISA, we make the process of claiming back what you are due straightforward.

Why Claim Compensation?

Hold Them to Account

Hold financial advisors to account for providing sub-standard or criminal professional advice.

Get Compensation

Receive financial compensation for any losses or harm suffered.

Improve Standards

Force financial advisors and institutions to improve standards and levels of client care.


Keller Postman UK

Keller Postman UK represents individuals against large, well-funded companies in complex litigation.

Keller Postman UK acts for claimants in court and tribunal matters across a variety of claims and practice areas. We take on complicated cases where our legal and strategic counsel can add significant value.

Our lawyers include leading litigators from England & Wales who have litigated “bet the company” cases for claimants and defendants and are used to winning for individual and group clients against well-funded corporates. Although we come from a wide range of backgrounds and experiences, we share an unwavering commitment to excellence in advocating on behalf of their clients.

Your Questions Answered

Professional financial advisers owe you a specific duty of care to ensure that their advice to you and any related financial products they sell to you are suitable and appropriate for your circumstances. The information they provide to you must be clear, fair and not misleading and any risks must be clearly and properly explained. Some common examples of mis-selling are:

  • The advice you received was unsuitable for your circumstances and the outcome was not what you expected.
  • You did not receive the full details of the financial product sold and you purchased a product that turned out to be unsuitable.
  • The risks of a financial product were not properly explained, or were downplayed or misrepresented.
  • Your adviser recommended a switch of your existing plans to a new provider without a clear and coherent reason.
  • The charges and fees involved in the advice and/or financial product were not clearly explained and disclosed.
  • You have suffered significant financial loss which has had a serious detriment on your standard of living.
  • You have lost valuable guarantees (such as a final salary pension guarantee) on the advice of a professional financial adviser.
  • You suspect that the investment product you were sold was in-fact a fraud or an unregulated investment and you have lost money.

No – even if you haven’t lost any money yet, if the financial product or advice provided wasn’t suitable for you, you may still be able to make a complaint and pursue a claim for investment mis-selling. You cannot claim just because an investment performed badly – some investments are risky – but you can claim where the product or advice was unsuitable and the financial adviser failed to properly assess your needs and objectives and take your personal circumstances into account. Additionally, some mis-selling claims such as final salary pension transfers or pension switching cases involve complex calculations where the financial losses are not yet visible or easy to spot. You may be missing out on potential returns or valuable benefits as a result of being mis-sold. We will help you to work out whether you are able to make a mis-selling claim.

We have significant experience in handling financial fraud and mis-selling claims. Our expert team will assess your situation and investigate what has happened on your behalf. If we conclude that you have a valid claim, we will explain the next steps and help you to claim compensation to cover the losses that you have suffered.

If you have lost a large percentage of your investment as a result of poor advice, corrupt advisers, hard sales or pressure selling, high fees or having your financial products switched unnecessarily, it is likely that you have been mis-sold. You cannot claim just because an investment performed badly – some investments are risky – but you can claim where the product or advice was unsuitable and the financial adviser failed to properly assess your needs and objectives and take your personal circumstances into account.

By speaking to our expert team, we will review your investment and investigate what has happened to determine whether you have a claim for mis-selling.

A financial adviser acting negligently and mis-selling you a financial product is not necessarily a criminal offence unless a criminal fraud occurs. However, this is a complex area of law and our team will be able to assess your situation and advise you on the best course of action for claiming compensation for your losses.

The level of compensation that we may be able to recover for you will depend on a number of factors including:

  • the type of financial product you have taken out
  • whether or not you used a regulated financial adviser to make the investment
  • when you made the investment
  • whether the financial adviser who sold you the product is still in business
  • whether the adviser in question is still regulated and authorised by the FCA.
  • Whether or not a criminal fraud has occurred

Yes, there are a number of potential routes to compensation if your financial adviser has gone out of business, including the statutory redress scheme know as the Financial Services Compensation Scheme (FSCS). Our team will assess your claim and advise you of the available routes to compensation.

Our fee will depend on the nature and complexity of the mis-selling claim and will be fully explained and disclosed to you before we undertake any work on your case. If we are unsuccessful at recovering compensation for you, in most cases there will be no cost to you at all.